How to Issue a Refund
Log into your eBay account and click on “My eBay.” ,Click on “Sold,” then locate the item or transaction for which you want a refund issued.,Click on the “More actions” dropdown menu next to the transaction., Select “Cancel this order,” then choose...
Step-by-Step Guide
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Step 1: Log into your eBay account and click on “My eBay.”
eBay will automatically process the refund if you used PayPal to process the original transaction.Refund a buyer using their original payment method if the buyer paid with a method other than PayPal, or contact the buyer directly to work out an alternate refund method.
For example, if the buyer paid using a personal check, offer to either send a refund check or add funds to the buyer’s PayPal account. -
Step 2: Click on “Sold
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Step 3: ” then locate the item or transaction for which you want a refund issued.
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Step 4: Click on the “More actions” dropdown menu next to the transaction.
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Step 5: Select “Cancel this order
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Step 6: ” then choose a reason for the cancellation.
Detailed Guide
eBay will automatically process the refund if you used PayPal to process the original transaction.Refund a buyer using their original payment method if the buyer paid with a method other than PayPal, or contact the buyer directly to work out an alternate refund method.
For example, if the buyer paid using a personal check, offer to either send a refund check or add funds to the buyer’s PayPal account.
About the Author
Walter Roberts
Walter Roberts has dedicated 11 years to mastering education and learning. As a content creator, Walter focuses on providing actionable tips and step-by-step guides.
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