How to Cancel Your BT Broadband Contract

Step-by-Step Guide

1. 1

   Step 1: Ring customer services and either pay for full cancellation or get a MAC code and move to a new provider.

   Their customer retention department will attempt to persuade you to stay and will usually offer you a better deal than you have now.
   
   If you aren't certain you want to leave then this could be a good time to negotiate a contract with them you would be happy with.
   
   Otherwise, just keep repeating that you want a MAC code and don't let yourself get distracted!
2. 2

   Step 2: Decide on your new broadband provider.

   It is highly recommended you do this before leaving BT because MAC codes will expire so if you are moving provider use a comparison website to find a new broadband provider. , Learn the following:
   What your broadband deal is.
   
   This will be shown on your bill.
   
   How far you are into your current contract.
   
   If this has expired than you may in some circumstances have no cancellation fee.
   
   The name of the provider you are switching to where applicable. , To get your cancellation fee you'll need to multiply the number of months remaining in your minimum term by £7.75 for Option 1 broadband, £11.50 for Option 2 and £11.75 for Option
   3. ,,
3. 3

   Step 3: Find the details in order to find out your cancellation fee.

4. 4

   Step 4: Do some basic maths based on option one and option two.

5. 5

   Step 5: Know that if you do not receive your MAC code because you skipped step 2 of this guide or you are moving to a UK property that BT can't serve which is unlikely you'll also have to pay a £25 cessation fee.

6. 6

   Step 6: Know that if you are less than 12 months into your contract and you've got a BT home hub you'll also have to pay £44.99 for that.

Detailed Guide

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