How to Retrieve a Telstra PUK Code

Step-by-Step Guide

1. 1

   Step 1: Call the Telstra service line on 125 111 (a flat 25c call charge);

   "Welcome to Telstra.
   
   So I can direct your call to the right place, in just a few words, please tell me the reason for your call"
   
   You'll need to say it super clearly into the microphone. , Again, say it really clearly. , If it is correct, say yes.
   
   If not, say no. , Or if it's open, just continue.
   
   You'll hear an announcement that your call may be recorded.
   
   An automated announcement will tell you that you'll need to go on hold, or you'll be connected straight through to an operator. ,,,,
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   Step 2: You'll hear this message.

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   Step 3: Say "PUK code".

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   Step 4: It will ask you to say or enter your phone number.

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   Step 5: It will say back the number.

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   Step 6: If the call center is closed

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   Step 7: then go to step 8.

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   Step 8: When asked

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   Step 9: say your full name

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    Step 10: date of birth

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    Step 11: and account password.

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    Step 12: If the call center is closed

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    Step 13: than an automated service will ask for your date of birth.

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    Step 14: If it matches with the information on your account

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    Step 15: you'll be given your PUK code.

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    Step 16: Enter the code into your phone.

Detailed Guide

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