How to Use Root Cause Analysis

Step-by-Step Guide

1. 1

   Step 1: Define the problem.

   Consider the following questions:
   What is happening? What are the symptoms?
2. 2

   Step 2: Collect data about the problem.

   Consider the following questions:
   Is there really a problem? Period of time the problem has existed? How big is the impact? , This might include assessing:
   What processes lead to the problem? Conditions under which the problem occurs/occurred? Possible other problems related to it? , To identify this, answer the following questions:
   Why does the cause exist? What is the reason why the problem occurred? , How can you prevent the problem from happening again? How will you implement the response? Who will be responsible for it? Are there any risks?
3. 3

   Step 3: Identify possible cause factors.

4. 4

   Step 4: Identify the root cause.

5. 5

   Step 5: Recommend and implement solutions.

Detailed Guide

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