How to Develop Trust With Your Short Sale Client

Step-by-Step Guide

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   Step 1: Keep in mind that these homeowners have been verbally and psychologically beat about the head and shoulders by the banks/lenders collections departments for the past few months

   Their thought is: “Sure they are!” They have a right to be more than just a little skeptical. , The property owners BS detectors are on and ready to spot anyone not being square with them.
   
   Many are looking for answers from people who may not have many. , This is not a time to be telling anything but the truth, that will kill your chances for ever developing a working relationship with you client or customer. , Give the honest and straight answer, even if it is not in your best interest. , If you get asked a question that stumps you, just admit you don’t know it all, but you have the ability to get an answer for them. ,
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   Step 2: you will see why they do not trust many people.

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   Step 3: Explain to them that the bank/mortgage company that just spent three plus months dumping on them are now ready to help them.

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   Step 4: Understand that many of the property owners are being contacted by investors

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   Step 5: attorneys

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   Step 6: and other vermin looking to take advantage of their misfortune.

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   Step 7: Be honest when answering questions about the process.

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   Step 8: Have a policy of full disclosure for everything you say or write.

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   Step 9: The “full disclosure” practice makes it easy for you to do all you can honestly and accurately for your clients.

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    Step 10: Don’t sugarcoat the reality and don’t tell them anything but the truth.

Detailed Guide

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