How to Determine an Online Cell Phone Dealer's Reputation

Step-by-Step Guide

1. 1

   Step 1: Visit the online Better Business Bureau.

   Or, if the business is located offline, enter the physical address or phone number of the company. , The result of your search will appear showing any companies with matching names.
   
   If there are multiple names available, find out the physical address of the company to narrow down your search. , The report will include the physical address and contact information for that business. , This list often includes information on the company, such as:
   BBB membership status
   - if the business is in good standing, or has had their membership revoked.
   
   The number of complaints filed with the consumer agency in the last year (up to three years) and how many of those complaints were resolved.
   
   What those complaints were about
   - selling and refund practices, issues concerning advertising or service, and warranty and guarantee issues are just some of the areas covered.
   
   Government Actions and Lawsuits initiated by the Attorney General of the state the business is headquartered in.
2. 2

   Step 2: Type in the web site's URL (example: XYZcompany.com) that you're wondering about in the search box.

3. 3

   Step 3: Click the search button.

4. 4

   Step 4: Click the business name to view the BBB's Reliability Report for that company.

5. 5

   Step 5: Scroll further down the page to find an itemized list of customer complaints filed against the company.

Detailed Guide

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