How to Diagnose a Computer Problem
Check the POST., Notice the load time of the OS (operating system)., Notice any graphics problems once the OS has loaded., Perform an auditory test., Check any newly installed hardware., Check any newly installed software., Check RAM and CPU...
Step-by-Step Guide
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Step 1: Check the POST.
POST stands for Power On Self Test.
This is generally the first or second thing that appears on a computer after turning on the power.
This appears before the operating system begins to load.
The POST will display any problems found with hardware that makes the computer unable to boot, POST may also display problems with hardware that allow the computer to boot, but not operate at its full capacity during operation. -
Step 2: Notice the load time of the OS (operating system).
A longer than usual load time may indicate seek errors (or other errors) in the hard drive. , Reduced graphics may indicate driver failures or hardware failures with graphic cards. , An auditory test is an unorthodox, but still effective way of judging how hard a computer is working.
With the computer on and running, play any decent length audio file (usually above 30 secs).
If the audio is choppy or slow, it usually means that the processor is working at an elevated level, or there is not enough RAM to run all programs loading.
Changing the startup sound is a great way to apply this test.
Another issue associated with choppy sounds is PIO (Programmed Input/Output) Mode.
This affects how the hard drive reads and writes data from a drive.
Switching to DMA allows for faster reads and writes, and can sometimes repair choppy audio. , Many operating systems, especially Windows, can conflict with new drivers.
The driver may be badly written, or it may conflict with another process.
Windows will usually notify you about devices that are causing a problem, or have a problem.
To check this use the Device Manager, this can be accessed by entering the Control Panel, clicking the System icon, clicking the Hardware tab, and clicking on Device Manager.
Use this to check and arrange the properties of hardware. , Software may require more resources than the system can provide.
Chances are that if a problem begins after software starts, the software is causing it.
If the problem appears directly upon startup, it may be caused by software that starts automatically on boot. , A common problem is a choppy or sluggish system.
If a system is choppy it is good practice to see if a program is consuming more resources than the computer can provide.
An easy way to check this is to use the Task Manager, right click on the taskbar select Task Manager, and click the Processes tab.
The CPU column contains a number that indicates the percentage of CPU the process is consuming.
The Memory Usage column indicates how much memory a process is consuming. , Listen to the CPU fan, this comes on a high speed when the CPU is working hard, and can tell you when the computer is working beyond its capacity. , Performance problems can be caused by malware on the computer.
Running a virus scan can unearth any problems.
Use a commonly updated virus scanner (such as Norton Antivirus or Avast! Antivirus) and a commonly updated malware scanner (such as Spybot Search & Destroy). , As a last ditch effort, check the problem in safe mode.
To enter safe mode, tap F8 repeatedly during POST (this works on most systems).
If the problem persists in safe mode, it is a fair bet that the operating system itself is to blame. -
Step 3: Notice any graphics problems once the OS has loaded.
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Step 4: Perform an auditory test.
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Step 5: Check any newly installed hardware.
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Step 6: Check any newly installed software.
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Step 7: Check RAM and CPU consumption.
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Step 8: Listen to the computer
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Step 9: if the hard drive is scratching or making loud noises
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Step 10: shut off the computer and have a professional diagnose the hard drive.
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Step 11: Run a virus and malware scan.
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Step 12: Check for the problem in safe mode.
Detailed Guide
POST stands for Power On Self Test.
This is generally the first or second thing that appears on a computer after turning on the power.
This appears before the operating system begins to load.
The POST will display any problems found with hardware that makes the computer unable to boot, POST may also display problems with hardware that allow the computer to boot, but not operate at its full capacity during operation.
A longer than usual load time may indicate seek errors (or other errors) in the hard drive. , Reduced graphics may indicate driver failures or hardware failures with graphic cards. , An auditory test is an unorthodox, but still effective way of judging how hard a computer is working.
With the computer on and running, play any decent length audio file (usually above 30 secs).
If the audio is choppy or slow, it usually means that the processor is working at an elevated level, or there is not enough RAM to run all programs loading.
Changing the startup sound is a great way to apply this test.
Another issue associated with choppy sounds is PIO (Programmed Input/Output) Mode.
This affects how the hard drive reads and writes data from a drive.
Switching to DMA allows for faster reads and writes, and can sometimes repair choppy audio. , Many operating systems, especially Windows, can conflict with new drivers.
The driver may be badly written, or it may conflict with another process.
Windows will usually notify you about devices that are causing a problem, or have a problem.
To check this use the Device Manager, this can be accessed by entering the Control Panel, clicking the System icon, clicking the Hardware tab, and clicking on Device Manager.
Use this to check and arrange the properties of hardware. , Software may require more resources than the system can provide.
Chances are that if a problem begins after software starts, the software is causing it.
If the problem appears directly upon startup, it may be caused by software that starts automatically on boot. , A common problem is a choppy or sluggish system.
If a system is choppy it is good practice to see if a program is consuming more resources than the computer can provide.
An easy way to check this is to use the Task Manager, right click on the taskbar select Task Manager, and click the Processes tab.
The CPU column contains a number that indicates the percentage of CPU the process is consuming.
The Memory Usage column indicates how much memory a process is consuming. , Listen to the CPU fan, this comes on a high speed when the CPU is working hard, and can tell you when the computer is working beyond its capacity. , Performance problems can be caused by malware on the computer.
Running a virus scan can unearth any problems.
Use a commonly updated virus scanner (such as Norton Antivirus or Avast! Antivirus) and a commonly updated malware scanner (such as Spybot Search & Destroy). , As a last ditch effort, check the problem in safe mode.
To enter safe mode, tap F8 repeatedly during POST (this works on most systems).
If the problem persists in safe mode, it is a fair bet that the operating system itself is to blame.
About the Author
Shirley Jenkins
With a background in realestate, Shirley Jenkins brings 5 years of hands-on experience to every article. Shirley believes in making complex topics accessible to everyone.
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