How to Dispute Hutchison Three Mobile Charges
Telephone them to discuss., Name of operator, get them to spell it as they are all in Mumbai they may be hard to understand., , If this happens each month write to the telecommunications ombudsman, and if not resolved write to Fair Trading...
Step-by-Step Guide
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Step 1: Telephone them to discuss.
Ask for a credit for the amount you think they have short changed you, if they indeed have done so.
Write down the following. -
Step 2: Name of operator
Date and time of call.
Exactly what they promise.
Keep this info do not throw away ever. ,, Keep all diary notes in any form you made originally.
Write down all advises given as they will often deny later on.
These charges may amount to millions in extra revenue for the Telco. , This is a common tactic to shut you up. -
Step 3: get them to spell it as they are all in Mumbai they may be hard to understand.
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Step 4: If this happens each month write to the telecommunications ombudsman
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Step 5: and if not resolved write to Fair Trading Australia.
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Step 6: If the company threatens to close your account because don't like you complaining about them
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Step 7: write to A Current Affair and let them know.
Detailed Guide
Ask for a credit for the amount you think they have short changed you, if they indeed have done so.
Write down the following.
Date and time of call.
Exactly what they promise.
Keep this info do not throw away ever. ,, Keep all diary notes in any form you made originally.
Write down all advises given as they will often deny later on.
These charges may amount to millions in extra revenue for the Telco. , This is a common tactic to shut you up.
About the Author
Elizabeth Ford
Enthusiastic about teaching organization techniques through clear, step-by-step guides.
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