How to Cancel an Order on eBay
Log into the eBay website within an hour of purchase., Open the "Purchase history" section of "My eBay.", Find the order that you want to cancel., Click the "More actions" link., Select "Ask to cancel order" or "Cancel item.", Click "Contact...
Step-by-Step Guide
-
Step 1: Log into the eBay website within an hour of purchase.
You are able to request a cancellation if it is within the first hour since the purchase and the buyer has not marked the item as "Shipped." It is up to the seller to approve the cancellation.
The buyer is never obligated to a cancellation, as bidding or purchasing is considered intent to buy.You can still try to request a cancellation after the first hour has passed, eBay just makes it a little easier during the first hour. -
Step 2: Open the "Purchase history" section of "My eBay."
This will display a list of all of your recent eBay purchases., As long as it has been less than an hour and the seller hasn't shipped yet, you can request a cancellation., You'll find this underneath the "Leave feedback" button., The cancellation policy will be displayed.
If you don't see this option, the order is either more than an hour old or has already shipped.
If the order is more than an hour old but hasn't shipped yet, you can still send a cancellation request by selecting "Contact seller."
This will open a form for you to send a message to the seller., The seller is under no obligation to cancel your order.
Giving a good reason for your cancellation will increase the chances that the seller may approve your request., If the seller approves your cancellation, the order will be canceled and you won't have any negative marks on your account.
If the seller does not approve your cancellation, your only options are to accept and pay for the item you purchased, or decide not to pay.
If you decide to not pay for your order, your account will be marked with an "unpaid item" strike.
Your account may be suspended if you receive too many of these. -
Step 3: Find the order that you want to cancel.
-
Step 4: Click the "More actions" link.
-
Step 5: Select "Ask to cancel order" or "Cancel item."
-
Step 6: Click "Contact seller."
-
Step 7: Tell the seller why you want to cancel.
-
Step 8: Wait for the seller to approve your request.
Detailed Guide
You are able to request a cancellation if it is within the first hour since the purchase and the buyer has not marked the item as "Shipped." It is up to the seller to approve the cancellation.
The buyer is never obligated to a cancellation, as bidding or purchasing is considered intent to buy.You can still try to request a cancellation after the first hour has passed, eBay just makes it a little easier during the first hour.
This will display a list of all of your recent eBay purchases., As long as it has been less than an hour and the seller hasn't shipped yet, you can request a cancellation., You'll find this underneath the "Leave feedback" button., The cancellation policy will be displayed.
If you don't see this option, the order is either more than an hour old or has already shipped.
If the order is more than an hour old but hasn't shipped yet, you can still send a cancellation request by selecting "Contact seller."
This will open a form for you to send a message to the seller., The seller is under no obligation to cancel your order.
Giving a good reason for your cancellation will increase the chances that the seller may approve your request., If the seller approves your cancellation, the order will be canceled and you won't have any negative marks on your account.
If the seller does not approve your cancellation, your only options are to accept and pay for the item you purchased, or decide not to pay.
If you decide to not pay for your order, your account will be marked with an "unpaid item" strike.
Your account may be suspended if you receive too many of these.
About the Author
Janet Anderson
Specializes in breaking down complex cooking topics into simple steps.
Rate This Guide
How helpful was this guide? Click to rate: