How to Electronically Chat with a Librarian

Step-by-Step Guide

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   Step 1: Complete a web search using the name of your library to find the link to the website.

   There should be a box which says: "Type here". , It might say something like "Available" or "Offline" with a green or red box. ,, Their response will show up under your question in the text box.
   
   They will usually begin by asking for your library card number. ,, This may be material that is available at the library, or online through the internet. ,,,,
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   Step 2: Click the link to connect to your library home page.

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   Step 3: Search the home page for a heading that reads "Contact Us" and click on this button.

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   Step 4: Review the "Contact Us" page for a box titled "Chat" or "Message".

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   Step 5: Look for an indicator as to whether the librarian is available.

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   Step 6: Begin typing your question to the librarian in the box and press enter to submit your question.

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   Step 7: Wait for the librarian to respond.

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   Step 8: Type into the box your library card number.

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   Step 9: Wait for the librarian to respond with what is available to you as a library patron.

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    Step 10: Continue your dialog until all questions are answered.

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    Step 11: Thank the librarian for their help when finished.

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    Step 12: Close your web browser.

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    Step 13: Finished.

Detailed Guide

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